Legal
Refund & Cancellation Policy
Last updated: February 2026
We want every engagement to be clear from the start. This policy explains how deposits, cancellations, and refunds are handled.
Deposits
Deposits reserve your project slot and cover discovery, planning, and initial creative work. Deposits are non-refundable once work has begun.
Cancellations by the client
You may cancel a project in writing at any time. You will be invoiced for work completed through the cancellation date, and any remaining prepaid balance beyond completed work is refunded within 14 business days.
Custom print and promotional orders
Because printed and branded items are produced to your specifications, orders cannot be cancelled or refunded once production has started. If an item arrives defective or materially different from the approved proof, contact us within 7 days of delivery and we will arrange a reprint or replacement.
Monthly services
Hosting, maintenance, social media management, and digital management plans are month-to-month. Cancel with written notice at least 10 days before your next billing date. Monthly fees already billed are not prorated. Upon cancellation we will export and deliver your site files and assets.
Outside fees
Government filing fees, domain registrations, software subscriptions, ad spend, and print production costs are non-refundable once paid.
Revisions instead of refunds
Design work includes the revision rounds listed in your package. If a deliverable misses the approved brief, we will revise it. Refunds are not issued for subjective preference changes after approvals have been given.
How to request a refund
Email us with your business name, invoice number, and the reason for the request. We respond to all refund requests within 5 business days.